ZIYOU / Help
From searching to your next step.
Find clear answers about using the portal.
Help search & automatic answers
Do not enter passwords or personal information.
Answers come from published help. No generative AI is used and questions are not sent to an external AI service.
Explore the help topics
Find properties
How do I find a property?
Use the listings page to filter by purpose, property type, price, size, area, station and walking time. On mobile, open the filters button. If there are few results, remove selected filters or widen the price or location range.
Search propertiesWhat are saved searches?
Save search on the listings page stores up to eight sets of filters in this browser, without signing in. They do not sync to another device and are lost if browser storage is cleared. There are no new-listing alerts. To save an individual property, sign in and use Add to favorites on its page.
Save search filtersUnderstand & inquire
How do I ask about a property or viewing?
Sign in, then submit the inquiry form on the relevant property page with your contact method, contact details and message. You can choose email, LINE, WhatsApp or WeChat. Reading an automatic answer does not submit an inquiry or confirm a viewing.
Choose a property to ask aboutWhat can property chat answer?
Chat on a property page automatically answers from that property’s published price, size, stations and building facts, without signing in. It currently uses predefined answers based on public information. It is not a live conversation with staff. Use the inquiry form for unknown details or viewing requests.
Open a property chatCan I access a full address or private listings?
This portal displays information permitted for public release. Addresses may be limited to neighborhood or block level. Help and chat cannot retrieve private listings, precise addresses, REINS documents or internal information. Ask through the relevant property’s inquiry form for further details.
View public listingsAre price, availability and permitted uses confirmed?
The listed price is the asking price, not the total purchase cost including fees. Automatic answers cannot confirm current availability, negotiations, financing, legally permitted uses or lodging permits. Before deciding to buy, ask for current terms through the property’s inquiry form. The buying guide explains the purchase process.
Read the buying guideAccount & language
How do I save a favorite property?
Sign in and select Add to favorites on the property page. Open the favorites page to revisit saved properties. Listings that are no longer published or eligible for public display will not appear.
Open favoritesHow do I change the language?
Use the language menu at the top of the page to select Japanese, English, Traditional Chinese or Simplified Chinese. Help and automatic answers use your selected language.
Browse listingsWhich features require signing in?
Public listings, search, help and property chat work without signing in. Saving favorite properties and submitting property inquiries require an account. Use the login page, which also links to registration. Do not enter passwords or verification codes in help.
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